Galaxy Fold is one of the most ambitious smartphones in this decade. Considering Samsung is just releasing the first generation of a folding device, everyone knew there would be small hiccups on the way. But for the past few days, Twitter and other blogs have been blasted with complaints regarding the screen issues of the Galaxy Fold. Some people have stripped the protective layer covering the screen thinking it was just a normal screen protector, thus ruining the display. While in some cases, dust or clay entered the tiny space between the hinge and the screen, thereby affecting the device. Now Samsung has released a press release saying that they will be delaying the Galaxy Fold Launch until further notice.
We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.