LogMeIn Introduces the Future of Customer Engagement with New A.I. Powered Bold360 Product Lineup
Today, LogMeIn, Inc. (Nasdaq:LOGM) introduced the new A.I. powered Bold360 product portfolio. Seamlessly bringing together chatbots and human agents, the new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. Together with the leading Bold360 intelligent customer engagement platform, the Bold360 family now includes Bold360 ai, a conversational chatbot and virtual customer assistant solution that makes self-service more engaging and intuitive than ever before. By adding A.I. across channels, LogMeIn is empowering companies to deliver the more humanized, personalized and consistent experiences today’s digital first customer demands.
“Companies know that customer experience is a strategic differentiator, but delivering a consistently amazing and responsive experience can be in direct tension with managing costs and the availability of agent resources used to support customers,” said Mary Wardley, Program Vice President, Loyalty and Customer Care and CRM at IDC. “Adding in the pressures of ever-changing customer requirements and the need to support new engagement channels, legacy systems are falling short in meeting the demands of growing businesses across industries. Technologies like artificial intelligence are emerging to help ease some of the strain on both these systems and the customer service teams that use them.”