Previouly we reported about upcoming Business support from WhatsApp a few weeks ago. There hasn’t been any updates about the feature or leaks but the FAQ change.
WhatsApp is planning to introduce verified account concept which first appeared on Twitter followed by Facebook. Now it’s coming to Facebook owned WhatsApp and recent news confirm it. “Verified accounts” status will be added to Businesses by adding a green tick “✓” next to their name.
WhatsAppBetaInfo spotted this FAQ change first in his recent tweet:
NEW WHATSAPP FAQ FOUND:
Verified business accountshttps://t.co/abzTT3iydB
— WABetaInfo (@WABetaInfo) August 26, 2017
The FAQ reads:
Verified business accounts
WhatsApp is exploring ways for you to communicate with the businesses that matter to you.
Some business accounts have been verified by WhatsApp. If you see a green badge next to a contact’s name, it means that WhatsApp has confirmed that the phone number of this contact belongs to a business account.
WhatsApp will also let you know when you start talking to a business via yellow messages inside a chat. There is no way to delete these messages from the chat.
If you already have a business’s phone number saved in your address book, the name you will see is the name you have saved in your address book.
If you don’t have a business’s phone number saved in your address book, the name you will see is the name the business has chosen for themselves.
If you’d like to stop a business from contacting you, you can block them.
Note: WhatsApp business verification is currently limited to a small number of businesses participating in a pilot program.
WhatsApp isn’t forcing ads on you by the above feature, as they’ve clearly stated in the FAQ. You can block the contact whenever you want by going to the WhatsApp settings. I