Windows 10 and Xbox Store users can now request refund directly


One of the most requested features in the feedback was “to allow users to directly request a refund for games bought from Windows 10 Store”. Seems like people are Microsoft are listening to us, for they just implemented the self-service feature for Xbox and Window 10 users.

Earlier, to request a refund you had to wait in line to talk to a Microsoft customer support representative who would go through the whole story, and then might or might not refund your purchase. Now Microsoft is going to eliminate this process fully. Instead, you will have a dedicated option in your account to request refunds on you digitally bought content.

The news was announced in the insider hub on alpha insider ring for Xbox users. We may expect the feature to roll out fully within a fortnight.

Here’s how to get a refund:

  1. Go to and sign-in.
  2. Select Payment & Billing from the top menu.
  3. Select Order History.
  4. Find the purchased app or game, then select Request a refund.

There’re some terms and conditions to be taken care of:

  • Games and apps are only eligible for refunds within two weeks of purchase if you have less than 2 hours of usage across all accounts on that device.
  • DLC, season passes, and DLC are not eligible for self-service refunds.
  • The game or app must be downloaded and launched at least once before requesting a self-service refund.
  • You must wait at least one day after the game or app’s launch before requesting a refund.
  • Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer’s requests.
  • Microsoft emphasizes that it reserves the right to block access for users who abuse self-service refunds. So, people who repeatedly purchase, then refund games simply to test them out are likely to find themselves with a ban.

So beware those users who tend to demo a game and refund it soon after, you might get banned if you abuse this system. While Microsoft’s refund policy is more strict than that of Steam’s, but it will reduce the misuse of this self-service policy. This feature is for user’s convenience, and we may expect Microsoft to have something to protect the developers’ interests.

Via: ARS Technica