AT&T Win J.D. Power 2015 Wireless Customer Care Study
J.D Power’s bi-annual awards has seen AT&T come out on top in the Wireless Customer Care Study, in which approximately 6,500 U.S. Wireless customers participated from July to December 2014.
Glenn Lurie, president and CEO of AT&T Mobility said: “Our research has shown and our customers tell us that their number one desire is to feel appreciated by their provider, and we at AT&T Mobility are dedicated to deliver that each and every day to our customers. Delivering an excellent customer care experience is one of the foundations of our overall relationship with customers. And it’s going to get even better in 2015.”
Since the beginning of 2015, AT&T has introduced new services to show thanks to existing customers, including Rollover Data™ and a change to international long distance calling that gives customers unlimited calls from the U.S. to Mexico as part of the World Connect Value package. Both are changes customers receive automatically without any action on their part.